"case_id","role","illustrative_input","expected_result","acceptance_check"
"account-case-identity","Coordinator","Two merchant accounts reuse source dispute ID","Separate account-scoped cases","No cross-account evidence access"
"duplicate-notice","Coordinator","Same notice delivered twice","One case with repeat-event history","No duplicate task or submission"
"payment-multiple-disputes","Coordinator","Two dispute IDs for PAY-420","Two linked cases","No forced case merge"
"unmatched-payment","Coordinator","Notice payment reference not found","Assigned matching exception","No guessed order linkage"
"partial-refund-conflict","Finance","USD240 notice with confirmedUSD60 refund","USD240 notice preserved;USD60 conflict flagged","USD180 arithmetic remainder does not alter source amount"
"pending-refund","Finance","Refund requested but unconfirmed","Pending request separately shown","No assumed refunded funds"
"second-refund-approval","Finance","Open dispute and refund request","Authorized review before action","No automatic double credit"
"deadline-timezone","Coordinator","Processor deadline in another timezone","Source date and timezone retained","Internal target resolves to correct instant"
"deadline-change","Coordinator","Updated processor deadline notice","Versioned deadline and revised escalation","Earlier source remains reproducible"
"missing-evidence","Contributor","Delivery record absent","Missing item assigned","Internal release check remains incomplete"
"claim-specificity","Reviewer","Subscription cancellation claim with parcel evidence","Require relevant service/cancellation evidence","Unrelated evidence does not satisfy review"
"file-source-conflict","Reviewer","Two delivery records disagree","Explicit finding and approved resolution","No fabricated or silently overwritten evidence"
"packet-snapshot","Reviewer","P1 approved then source file changes","P1 remains reproducible","Changed file needs fresh review"
"accept-versus-challenge","Reviewer","Reviewer accepts instead of challenges","Processor-specific authorized handoff","Decision and reason logged"
"submission-timeout","Interface operator","No acknowledgement after send","Unresolved status with attempt reference","Check processor before retry"
"submission-replay","Interface operator","Acknowledged submission requested again","Duplicate request identified","No unverified second response"
"access-isolation","Administrator","Support contributor in merchant A opens B case","Access denied","Account and role boundary enforced"
"outcome-versus-funds","Finance","Favorable decision without matching payout entry","Reconciliation remains open","No inferred settled funds"
"fee-reconciliation","Finance","Dispute amount and fee movements differ","Match separate source references","No balancing adjustment without approval"
"migration-restore","Implementation owner","Open cases and submitted packets at cutover","IDs deadlines versions and roles reconciled","Restored backup reproduces case state"