"case_id","proposed_role","fictional_demo_input","expected_result","acceptance_check"
"eligible-window","Planner","Two doors; 50-minute service plus 10-minute buffer","Offer starts 09:00/10:00/11:00 per door","Evaluate the complete interval"
"closed-door","Planner","DOOR-B closed 10:00-11:00","Five windows remain with independent crews","Closed interval cannot be booked"
"shared-crew","Administrator","One crew across both doors","At most three appointments 09:00-12:00","Door capacity cannot bypass crew capacity"
"overlap","Carrier","Request 09:45 against 09:00-10:00 occupied interval","Reject conflict; show eligible alternative","Remaining minutes are not a full slot"
"concurrent-request","Two carriers","Both request final available slot","One confirmed reservation; one alternative","No double booking under simultaneous commits"
"duplicate-request","Carrier","Retry REQ-101 with same key","Return existing appointment outcome","No additional capacity allocation"
"reschedule-success","Planner","APT-101 moved to a free compatible window","Reserve replacement and release original together","One active reservation remains"
"reschedule-failure","Planner","Replacement conflicts or transaction fails","Keep original confirmed window","No lost booking or orphan hold"
"time-zone","Carrier","Facility-local time differs from carrier time","Confirmation includes local time and offset","No ambiguous appointment timestamp"
"late-arrival","Coordinator","Arrival after agreed grace period","Retain booked time; planner reallocates if permitted","Observed arrival never rewrites reservation history"
"no-show","Planner","Carrier never arrives by cutoff","Mark no-show with rule/reason; release per policy","Retain reference and outcome"
"walk-in","Coordinator","Truck arrives without booking","Create request; check capacity and approval","Arrival alone is not a reservation"
"overrun","Dock coordinator","Service exceeds buffer end","Flag affected bookings and planner decision","No silent cascade or hidden capacity overlap"
"permission","Carrier","Try viewing another carrier appointment","Deny unrelated record access","Facility/organization scope enforced"
"cutover","Implementation owner","Anonymized future-booking export","Reconcile identifiers and confirmations before switching","Document old channel shutdown and rollback owner"
"interface-retry","Technical owner","Repeated upstream shipment update","Idempotent reconciliation per agreed contract","No delivered connector claim before validation"