"case_id","role","illustrative_input","expected_result","acceptance_check"
"01","Receiving","100 expected; 94 received including 4 damaged","6 missing and 4 different damaged units","Reconcile accepted, damaged and missing quantities without overlap"
"02","Evidence reviewer","One unit entered as missing and damaged","Assessment held for quantity correction","No overlapping affected-unit approval"
"03","Claims coordinator","Same shipment exception imported twice","One incident with both source references","Replay does not create a second loss"
"04","Claims coordinator","Same shipment reference from another entity","Separate entity-scoped incident","No cross-entity evidence linking"
"05","Evidence reviewer","10 affected units at USD 40; salvage USD 40","Gross USD 400; exercise assessment USD 360","Preserve valuation inputs and salvage line"
"06","Finance","Salvage applied again to missing group","Duplicate salvage held for review","Salvage allocation is traceable and not repeated"
"07","Claims coordinator","Carrier and insurer cases for same incident","Two party cases linked to shared loss lines","Distinct case procedures and cumulative recovery visibility"
"08","Claims coordinator","Deadline without source or timezone","Verification task assigned","Uncertain deadline cannot become a confirmed milestone"
"09","Claims coordinator","Internal approval target passes","Escalation assigned under configured policy","Show owner, notification and unresolved case"
"10","Evidence reviewer","Invoice or receiving report missing","Incomplete packet held with request","Release check lists missing required evidence"
"11","Evidence contributor","Damage photo added after P1 approval","New attachment awaits next review","Approved P1 remains reproducible"
"12","Evidence reviewer","Invoice corrected after submission","New packet edition and amount review","P1 and initial assessment remain preserved"
"13","Interface operator","Portal send returns timeout","Acknowledgement unresolved","Reconcile party status before retry"
"14","Claims coordinator","Party requests a survey report","Assigned request with due source and response","Do not close case while requested material is pending"
"15","Settlement approver","Carrier offers USD 250","Offer recorded; received recovery USD 0","Acceptance and receipt are separate states"
"16","Finance","Confirmed R250 USD 250 on USD 360 assessment","USD 250 allocated; USD 110 unresolved","Receiving finance reference is retained"
"17","Finance","R250 arrives again through another import","Existing receipt reconciled","No second allocation for the same receipt"
"18","Finance","Second party receipt USD 110 on shared loss","Combined allocation USD 360","Trace both receipts to the shared loss lines"
"19","Finance","Additional USD 50 allocation above approved assessment","Review exception with adjustment authority","Do not silently over-allocate or impose an unexplained writeoff"
"20","Administrator","External contributor opens another party case","Access denied under scoped role","Attachment, export and settlement authority follow permissions"