"case_id","role","illustrative_input","expected_result","acceptance_check"
"01","Administrator","Duplicate account imported with a second source key","Resolve to agreed authoritative account or review queue","No split selling history"
"02","Manager","Seller changes team with two open actions","Reassign open work under access policy","Historical actor remains"
"03","Seller","Follow-up completed without result","Require outcome and next step or closure reason","No unexplained completed action"
"04","Manager","Due action passes deadline","Show overdue owner and escalation","Reminder is not completion"
"05","Cover seller","Absent colleague's active account","Apply dated cover authority","Only authorized records visible"
"06","Seller","Opportunity advances without required evidence","Show unmet stage requirement","No unsupported stage transition"
"07","Seller","Buyer revises requirement after quote","Return to agreed stage with reason","Earlier evidence retained"
"08","Seller","40 items at 25; discount 7%; limit 5%","List 1000; discount70; net930; approval required","Seller cannot authorize exception"
"09","Approver","Approve Q-44 edition2","Bind approval to exact terms and edition","Actor and validity retained"
"10","Seller","Quantity changes to50 at same7%","New edition list1250; discount87.50; net1162.50","Apply reapproval rule"
"11","Seller","Buyer accepts an expired edition","Route expiry decision before handoff","No silent acceptance substitution"
"12","Coordinator","Acceptance names current approved edition","Validate required order fields","Match acceptance and quote"
"13","Operations","Receiver creates R-81; response lost","Keep H-12 uncertain and reconcile","One order reference"
"14","Interface owner","Retry H-12 after lost response","Return same R-81","No second goods-value commitment"
"15","Operations","Order rejected for unmapped item","Retain rejection and owner","No false confirmed-order status"
"16","Administrator","Historical completed actions imported","Separate history from current work","No duplicated open follow-ups"
"17","Seller","Unrelated territory account requested","Deny according to policy","Search and export also restricted"
"18","Manager","Dashboard includes forecast and acceptance","Keep expected and committed amounts separate","No forecast treated as order"
"19","Support owner","Interface unavailable at cut-over","Preserve pending requests and export checkpoint","Recovery plan agreed"
"20","Operations","Confirmed sale cancelled later","Link authorized correction to original handoff","No erased original acknowledgement"