"case_id","role","illustrative_input","expected_result","acceptance_check"
"01","Account manager","Retailer trading name differs from contracting entity","Distinct legal account retained","Agreement and claim identify the same contracted entity"
"02","Account manager","P-17 and another event overlap for SKU-100","Stacking rule reviewed","No duplicate allowance from an accidental overlap"
"03","Approver","Amend A1 USD0.20 to A2 USD0.25 from an effective date","New authorized edition","Earlier transaction calculation reproducible"
"04","Finance","Plan exceeds available envelope","Approval blocked or exception routed","Reservation cannot silently exceed permission"
"05","Finance","Cancelled promotion with no accepted claim","Reservation closure review","Release follows documented policy"
"06","Data steward","Cases and eaches mixed in source","Normalize using preserved conversion","Unit allowance uses one agreed basis"
"07","Reviewer","1800invoiced minus100returns at USD0.20","USD340 allowance","Eligible net units1700"
"08","Reviewer","Supported USD100 display fee added","USD440 validated","Volume and fixed fee remain separate lines"
"09","Reviewer","Claim USD460; validated USD440","USD20 unresolved","Difference stays assigned until resolution"
"10","Finance","Confirmed USD300 credit against USD440","USD140 unsettled approved","USD20 dispute remains separate"
"11","Data steward","Import same invoice-line IDs twice","No duplicate eligible units","Repeat import produces identical totals"
"12","Reviewer","Return arrives after provisional actuals","Calculation revision and review","Earlier estimate retained"
"13","Merchandiser","Photo lacks outlet or date","Evidence clarification requested","Receipt alone cannot approve display fee"
"14","Retailer contributor","Upload for another customer account","Access refused","Terms and attachments remain account scoped"
"15","Finance","Settlement export sent but acknowledgement missing","Pending handoff","Attempted send does not close claim"
"16","Finance","Retry settlement after network failure","Same durable request identity","Duplicate credits prevented"
"17","Reviewer","One claim covers two promotions","Explicit line allocation","Claim line cannot be allocated twice"
"18","Account manager","Unknown SKU or missing pack conversion","Quarantined source row","No guessed eligibility or unit factor"
"19","Analyst","Compare sales using changed baseline","Named baseline and caveat retained","Original performance result reproducible"
"20","Administrator","Cutover with open reservation and partial claim","Reconciled opening balances","History and unresolved amounts preserved"