Customer listening / 01–15 October 2026
Turn customer comments into a reviewed theme.
Compare observations and distinct accounts before assigning an improvement.
CF-16 loaded. Inspect the sample, then review the coding of F-03.
What the eligible sample says
Account coverage counts an account once within a theme. Two comments from Aster remain two observations, but one account. This selected sample does not estimate all customers.
Source coverage
1 access hold| Source type | Included | Held |
|---|
F-06 is excluded while source access is unresolved. No private customer records are used.
One evidence chain
- 01Verify source access and cohort
- 02Code the comment in its context
- 03Review a fixed analysis edition
- 04Assign an improvement and record follow-up
Evidence coding table
One primary theme per observation · Analyst changes reopen review
| Include | Record / source | Account | Original comment | Primary theme |
|---|
Check F-03: the comment concerns invoice email labels. Move it from Onboarding to Billing clarity, then compare the account coverage.
Review the analysis basis
Awaiting reviewAnalysis history
No accepted edition yet.
Improvement handoff
UnassignedAn accepted analysis edition is required.
These controls create local example records. External messages, connectors and durable audit records belong in the commissioned application’s scope.