Open the ticket
Record channel, items, modifiers, customer request and source edition.
Workflow blueprint
A restaurant order management system should show where the ticket is
A page-specific review aid, not a universal product or compliance claim.
Separate customer request, menu acceptance, kitchen acknowledgement, fulfilment, payment and correction states.
TL;DR — Separate customer request, menu acceptance, kitchen acknowledgement, fulfilment, payment and correction states.
Trace the station
Relate kitchen acknowledgement, pause, substitution and preparation question.
Confirm the handoff
Keep pickup, delivery, customer notice and payment reference distinct.
Close the exception
Assign unavailable item, refund, allergen or service questions to owners.
Page-specific decision aid
Restaurant ticket state board
A ticket, menu edition, station acknowledgement, substitution, pickup, payment reference and customer-notice board.
- ✓Ticket source stays visible
- ✓Kitchen acceptance is not readiness
- ✓Payment and fulfilment remain separate
Scope first
What Codeblix would confirm before implementation
This page is an operational blueprint. The final workflow, screens, permissions and integrations depend on your current process and agreed implementation scope.
- ✓Ticket and menu identity
- ✓Station and acknowledgement source
- ✓Fulfilment and customer notice
- ✓Payment and exception owner
Relevant Codeblix foundations
Review the existing product areas that support the proposed workflow.
Use the related planning tools
Run the operational calculation, save the result in the URL and share it with your team.
Map this workflow to your operation
Tell Codeblix how work moves today. We will confirm the practical scope before proposing an implementation.
Discuss your workflow