Qualify the service request
Record purpose, address claim, access window, fault description, priority reason and customer contact path.
Workflow blueprint
Dispatch software should preserve the offer, response and exception behind each assignment
A commercial service board, not emergency dispatch, live-location proof, route optimisation, driver-hours control or work certification.
Qualify the request, compare sourced constraints, record assignment responses, retain field reports and route disputed completion to its owner.
TL;DR — Qualify the request, compare sourced constraints, record assignment responses, retain field reports and route disputed completion to its owner.
Offer work against constraints
Compare availability, skill claim, parts question, route assumption and service promise before assignment.
Preserve response and field events
Keep acceptance, departure, arrival, blocked access, pause, reschedule and device-source details.
Control completion handoff
Require reported work, attachments, open exceptions and customer or supervisor response before commercial close.
Page-specific decision aid
A request, priority, skill claim, location claim, service window, assignment offer, response, route report, exception and handover board
The board follows an appliance repair request through two technician offers, a parts conflict, accepted window, failed access and reschedule. A device location and technician completion report remain claims until the named handover owner reviews them.
- ✓An offer is not an accepted assignment.
- ✓A device position is not physical custody.
- ✓A completion report is not certified work.
Scope first
What Codeblix would confirm before implementation
This page is an operational blueprint. The final workflow, screens, permissions and integrations depend on your current process and agreed implementation scope.
- ✓Offers expire rather than silently assign
- ✓Every change requires acknowledgement
- ✓Device positions remain sourced observations
- ✓Identity skill availability physical location route legality travel time attendance custody work quality completion acceptance and billing excluded
Relevant Codeblix foundations
Review the existing product areas that support the proposed workflow.
Use the related planning tools
Run the operational calculation, save the result in the URL and share it with your team.
Map this workflow to your operation
Tell Codeblix how work moves today. We will confirm the practical scope before proposing an implementation.
Discuss your workflow