How to
How to Handle Credit Notes and Refunds
When and how to issue credit notes for refunds
Credit notes are how you refund a customer or correct a billing error. Here is how to issue them correctly.
When to issue a credit note
- Customer returns goods
- Billing error (overcharged)
- Settlement discount
- Goods damaged in transit
How to issue in Codeblix
- Go to Documents → Credit Notes
- Select the original invoice
- Enter the reason (mandatory)
- Adjust line items as needed
- Submit
MRA rules
The credit note is MRA-fiscalised. It gets its own IRN. It continues the hash chain.