Bilingual answering service in English and French

Start with the caller’s language

Language selection belongs at the beginning of a call. The assistant identifies itself, offers the choice and then uses the selected language for business questions and message taking.

Your company name, service names and public information should make sense in both languages. We review the greeting and common answers with you, including how the assistant should respond when a personalised answer is needed.

Prepare the information callers actually ask for

A bilingual reception workflow benefits from a short, checked FAQ rather than a long document of inconsistent statements. Use the same business rules for prices, bookings and callback expectations.

• Approve English and French versions of key service descriptions.
• Check names, locations and opening-hour wording.
• Use confirmed callback details when a message is taken.
• Keep any language-specific exceptions visible to your team.

Hear the conversation before choosing a setup

The demonstration includes an English enquiry and a French exchange. Book a session to review the words your own customers use, then agree the business knowledge, phone route and support required for your deployment.

Questions before you choose a setup