AI answering service for contractors and trade businesses

Give contractors and trade businesses enquiries a clear next step

A contractor often cannot answer while working with tools, driving between jobs or meeting a customer. Another caller may simply want to know the service area or how to request a quotation.

Use an approved FAQ for those practical questions, then take a message for work that needs a site visit, assessment or quote. Staff keeps control of attendance times, prices and what work can be accepted.

Questions your approved FAQ can cover

Choose the answers that are stable enough for the receptionist to give. Keep a clear boundary between public service information and a decision your staff needs to make.

• The trades and services your business offers.
• Your approved service areas and staffed hours.
• How a caller requests an estimate or visit.
• Your own instructions for urgent enquiries.

Define the handoff to your team

Agree the job details worth collecting on the first call. A short description, location area and callback number may be enough for staff to decide the next question.

The team returns the call knowing what service the caller is asking for, without the assistant committing to a visit or price.

Prepare a useful setup brief

Bring a short, anonymised list of common enquiries, the number customers use and the times staff cannot answer. We review the receiving route, English/French wording, message fields and support before quoting.

• Common job categories and service areas.
• What can be said about estimates and visits.
• Who reviews messages during the working day.
• The phone operator and preferred handling hours.

Questions before you choose a setup