AI answering service for garages and auto repair shops

Give garages and auto repair shops enquiries a clear next step

Workshop calls often repeat the same practical questions: opening hours, the services offered and how to request a booking. The assistant can answer from your approved garage profile while staff is occupied.

For a repair or personalised price, it takes an enquiry. A caller’s preferred date becomes a request for the team to confirm, rather than a booking made without checking workshop capacity.

Questions your approved FAQ can cover

Choose the answers that are stable enough for the receptionist to give. Keep a clear boundary between public service information and a decision your staff needs to make.

• Opening hours, location and the vehicles you service.
• Approved service descriptions and public starting-price wording.
• How customers request diagnostics or a service appointment.
• What staff needs to know before returning a repair enquiry.

Define the handoff to your team

Collect the requested service, any vehicle detail the garage wants at first contact and a confirmed callback number. Leave diagnosis, final pricing and appointment acceptance with the workshop team.

The demonstration’s fictional Azura Auto Care workflow shows this service-question-to-callback handoff in detail.

Prepare a useful setup brief

Bring a short, anonymised list of common enquiries, the number customers use and the times staff cannot answer. We review the receiving route, English/French wording, message fields and support before quoting.

• Your service list and any approved public prices.
• The questions staff receives most often.
• How booking requests are checked and confirmed.
• The number, operator and call-handling hours.

Questions before you choose a setup