AI answering service for law firms

Give law firms enquiries a clear next step

A law-office phone call may be a new enquiry, a request for an existing matter or a practical question about the office. An approved reception FAQ can cover hours and contact arrangements without attempting to advise on the matter.

For a new enquiry, the assistant takes the brief information your firm has approved and a confirmed callback number. Your legal team decides whether to accept the matter, what further information to request and what advice is appropriate.

Questions your approved FAQ can cover

Choose the answers that are stable enough for the receptionist to give. Keep a clear boundary between public service information and a decision your staff needs to make.

• Office hours, location and public contact information.
• The process for asking the firm to call back.
• Approved descriptions of the areas the firm handles.
• What information the firm wants in an initial message.

Define the handoff to your team

Your firm determines the intake questions and information limits. Keep the initial message focused on how staff should return the enquiry, rather than collecting a detailed case history by default.

A message is an initial contact, not legal advice or an acceptance of a client engagement.

Prepare a useful setup brief

Bring a short, anonymised list of common enquiries, the number customers use and the times staff cannot answer. We review the receiving route, English/French wording, message fields and support before quoting.

• Approved first-contact questions.
• How existing clients should identify the right staff contact.
• The message-review and callback process.
• Phone coverage and access requirements.

Questions before you choose a setup