AI answering service for property management teams

Give property management teams enquiries a clear next step

Property managers receive questions from tenants, owners, suppliers and prospective tenants. A useful first conversation identifies the property and the reason for calling before the right person follows up.

The receptionist can use approved office information and message rules. Your team retains the decisions about repairs, access, spending and urgent escalation.

Questions your approved FAQ can cover

Choose the answers that are stable enough for the receptionist to give. Keep a clear boundary between public service information and a decision your staff needs to make.

• Management office hours and approved contact routes.
• The property or unit the caller is asking about.
• How to leave a routine maintenance enquiry.
• Your own instructions for time-sensitive situations.

Define the handoff to your team

Choose a concise set of fields: property reference, enquiry topic and callback details. Your team decides the priority and next action from the confirmed message.

This keeps the first conversation organised while your staff decides which action and supplier are appropriate.

Prepare a useful setup brief

Bring a short, anonymised list of common enquiries, the number customers use and the times staff cannot answer. We review the receiving route, English/French wording, message fields and support before quoting.

• Property-reference format and enquiry categories.
• Who is responsible for reviewing messages.
• Approved urgent-contact wording.
• Coverage hours and the existing phone route.

Questions before you choose a setup