AI answering service for real estate agencies

Give real estate agencies enquiries a clear next step

An agent may be unable to answer during a viewing, yet the next caller may be asking about another property. A receptionist can use approved listing information and take an enquiry for the right follow-up.

The agency stays in control of availability, asking prices and viewing appointments. When those details need a fresh decision, the caller’s request is passed to the team.

Questions your approved FAQ can cover

Choose the answers that are stable enough for the receptionist to give. Keep a clear boundary between public service information and a decision your staff needs to make.

• Public office hours and agency contact details.
• Approved information about the enquiry process.
• Which listing or area the caller wants to discuss.
• How the agency confirms a viewing request.

Define the handoff to your team

Collect the property reference or area, enquiry type and confirmed callback number. The agent then checks current details before confirming a viewing or offer discussion.

The message gives staff a usable starting point without presenting an unconfirmed property detail as a new promise.

Prepare a useful setup brief

Bring a short, anonymised list of common enquiries, the number customers use and the times staff cannot answer. We review the receiving route, English/French wording, message fields and support before quoting.

• The types of property enquiry you receive.
• Which listing details can be used in answers.
• How staff assigns incoming messages.
• The number and operator customers already call.

Questions before you choose a setup