AI answering service for restaurants

Give restaurants enquiries a clear next step

A restaurant phone may ring in the middle of service. A caller could need your location, approved menu information or a way to ask about a table. The receptionist can handle those first questions using the information you supply.

Availability, special arrangements and final reservations remain with your staff. The message workflow collects the request so the team can check the booking plan and call the guest back.

Questions your approved FAQ can cover

Choose the answers that are stable enough for the receptionist to give. Keep a clear boundary between public service information and a decision your staff needs to make.

• Location, service times and public opening hours.
• How to request a table or a group booking.
• Approved public information about the restaurant.
• Which enquiries should go to the team for confirmation.

Define the handoff to your team

Choose the first-contact details your staff wants: requested day, party size, enquiry and confirmed callback number. Staff confirms the actual reservation and any special arrangement.

A confirmed callback message lets the restaurant follow up when staff can check availability.

Prepare a useful setup brief

Bring a short, anonymised list of common enquiries, the number customers use and the times staff cannot answer. We review the receiving route, English/French wording, message fields and support before quoting.

• Service hours and the restaurant’s booking policy.
• Public menu and service information the assistant may use.
• How staff checks incoming table enquiries.
• Busy periods and the existing business number.

Questions before you choose a setup