AI answering service for salons and appointment-based businesses

Give salons and appointment-based businesses enquiries a clear next step

A salon team cannot always stop a treatment to answer the phone. Callers may want public opening hours, a service description or a way to request their next appointment. The receptionist can use the information you approve for those questions.

Actual availability, treatment suitability and personalised advice remain with staff. A requested time is collected as an enquiry, giving the team a chance to check its own appointment book before confirming.

Questions your approved FAQ can cover

Choose the answers that are stable enough for the receptionist to give. Keep a clear boundary between public service information and a decision your staff needs to make.

• Opening hours, location and public service descriptions.
• Approved starting-price information, where supplied.
• How to request a service or preferred appointment time.
• The salon’s process for confirming and changing appointments.

Define the handoff to your team

Collect the requested service, preferred day and callback number. Your staff can then discuss the right treatment and confirm a time.

The message supports the salon’s existing booking workflow without changing the appointment book automatically.

Prepare a useful setup brief

Bring a short, anonymised list of common enquiries, the number customers use and the times staff cannot answer. We review the receiving route, English/French wording, message fields and support before quoting.

• Your approved service list and booking rules.
• Which price wording can be used in answers.
• The person who checks callback requests.
• The number and periods that need call handling.

Questions before you choose a setup