Register the package and requested handoff
Capture merchant reference, supplied address, package description, delivery window and any stated access instruction.
Workflow blueprint
Delivery operations need an evidence trail when carrier and recipient reports disagree
A dispatch-to-recipient board, not verified custody, live route truth, address validation, conclusive delivery or refund authority.
Connect a delivery request, package identity, assignment offer, reported stop, recipient instruction, exception and follow-up owner.
TL;DR — Connect a delivery request, package identity, assignment offer, reported stop, recipient instruction, exception and follow-up owner.
Offer work without hiding prior responses
Retain each assignment issue time, recipient, acceptance, rejection, expiry and dispatcher decision.
Attribute stop and custody reports
Record reporter, source clock, described location, outcome, attachment and the next operational action.
Reconcile contradictory outcomes
Place carrier statuses, recipient messages and investigation evidence together for an authorised resolution owner.
Page-specific decision aid
A delivery request, package, custody, assignment, reported stop, exception and recipient handoff board
The board tracks a fragile office order through collection reporting, a failed-access note, recipient instruction and second attempt. When a carrier later reports delivery but the recipient opens a missing-item case, both statements remain visible under separate clocks until a qualified owner resolves the conflict.
- ✓A driver assignment is not package custody.
- ✓A GPS point is not recipient presence.
- ✓A delivered status is not conclusive handoff proof.
Scope first
What Codeblix would confirm before implementation
This page is an operational blueprint. The final workflow, screens, permissions and integrations depend on your current process and agreed implementation scope.
- ✓Assignment acceptance never becomes collection evidence
- ✓Carrier and recipient clocks remain independently visible
- ✓Failed attempts retain their reason and follow-up route
- ✓Identity address GPS route safety delivery refund and carrier liability decisions excluded
Relevant Codeblix foundations
Review the existing product areas that support the proposed workflow.
Use the related planning tools
Run the operational calculation, save the result in the URL and share it with your team.
Map this workflow to your operation
Tell Codeblix how work moves today. We will confirm the practical scope before proposing an implementation.
Discuss your workflow