Version the customer request
Record source, requested lines, destination and timing, then freeze the accepted version instead of editing history.
Workflow blueprint
Customer orders need versioned states and reversible branches
An educational order-control model without marketplace connectors, payment processing, live availability or delivery guarantees.
Keep request, acceptance, allocation, pick, pack, dispatch, delay, cancellation, return, financial handoff and closure states distinct so later messages cannot rewrite earlier evidence.
TL;DR — Keep request, acceptance, allocation, pick, pack, dispatch, delay, cancellation, return, financial handoff and closure states distinct so later messages cannot rewrite earlier evidence.
Separate allocation from fulfilment
Document the basis for a reservation, picking evidence, packing evidence and dispatch source without claiming physical availability.
Branch delays, cancellations and returns
Show which lines and downstream tasks are affected, plus the communication, consent and disposition questions owned by people.
Close the operational and financial handoffs
Resolve remaining lines, returned condition, credit or refund request, stock consequence and owner before the order is closed.
Page-specific decision aid
A request-version, acceptance, allocation, pick, pack, dispatch, delay, cancellation, return and close state rail
The rail tests a five-line order revised after acceptance, a partial allocation, one substituted line, a packing shortage, a delayed dispatch, a customer cancellation, a returned item awaiting condition review, a credit handoff, a stock-release question and a closure challenge.
- ✓Allocation is not physical possession.
- ✓Dispatch evidence is not delivery proof.
- ✓A return cannot silently restore saleable stock.
Scope first
What Codeblix would confirm before implementation
This page is an operational blueprint. The final workflow, screens, permissions and integrations depend on your current process and agreed implementation scope.
- ✓Accepted order versions remain immutable
- ✓Allocation picking packing and dispatch use different evidence
- ✓Cancellation and return branches preserve affected line history
- ✓Marketplace payment availability delivery and legal compliance excluded
Relevant Codeblix foundations
Review the existing product areas that support the proposed workflow.
Use the related planning tools
Run the operational calculation, save the result in the URL and share it with your team.
Map this workflow to your operation
Tell Codeblix how work moves today. We will confirm the practical scope before proposing an implementation.
Discuss your workflow