Qualify the return request
Record order reference, item claim, stated reason, policy edition, requested remedy, expiry and review owner.
Workflow blueprint
Reverse logistics needs a decision history between the return request and final recovery
A return case, not item authentication, carrier custody proof, condition verdict, environmental disposition, refund approval or accounting result.
Open a policy-linked return, follow reported transport, preserve depot observations, route disposition alternatives and reconcile refund, replacement and recovery states.
TL;DR — Open a policy-linked return, follow reported transport, preserve depot observations, route disposition alternatives and reconcile refund, replacement and recovery states.
Trace transport reports
Keep label creation, collection, carrier event, loss report, delivery claim and package-count conflict attributable.
Separate receipt from triage
Preserve depot receipt, serial mismatch, condition observations, data-erasure question and specialist proposal.
Reconcile remedy and recovery
Relate refund-provider status, replacement order, repair, reuse, recycling, recovery value and closeout exceptions.
Page-specific decision aid
A return request, item identity, authority, carrier report, receipt, condition, triage, disposition, refund, replacement, recovery and closeout case
The case follows a returned device from customer photo and carrier label to a loss report, late depot receipt and mismatched serial. Refund, replacement, repair and recycling remain distinct branches until their authorised owners attach outcomes.
- ✓A return label is not item custody.
- ✓A depot photo is not a condition verdict.
- ✓A refund proposal is not transferred money.
Scope first
What Codeblix would confirm before implementation
This page is an operational blueprint. The final workflow, screens, permissions and integrations depend on your current process and agreed implementation scope.
- ✓Return authority references an exact policy edition
- ✓Carrier and depot events keep separate clocks
- ✓Each disposition has a named decision owner
- ✓Identity custody condition contamination repairability disposal legality entitlement refund completion replacement recovery value and accounting excluded
Relevant Codeblix foundations
Review the existing product areas that support the proposed workflow.
Use the related planning tools
Run the operational calculation, save the result in the URL and share it with your team.
Map this workflow to your operation
Tell Codeblix how work moves today. We will confirm the practical scope before proposing an implementation.
Discuss your workflow