Freeze channel order and promise
Keep source payload, customer-facing description, price edition, requested quantity, delivery promise and payment-provider report.
Workflow blueprint
Ecommerce order management must preserve the customer promise across every fulfilment branch
An order evidence rail, not payment confirmation, physical stock, carrier custody, customer receipt, refund execution or accounting treatment.
Retain source order and menu editions, sequence stock proposals, trace partial fulfilment and preserve cancellation, return and refund questions.
TL;DR — Retain source order and menu editions, sequence stock proposals, trace partial fulfilment and preserve cancellation, return and refund questions.
Sequence reservation proposals
Relate candidate stock, location, expiry, shortage and authorised release without presenting a system balance as physical truth.
Trace each fulfilment branch
Preserve split shipment, substitution request, pick report, carrier message, cancellation and customer-service intervention.
Hold returns and refunds for review
Connect return request, parcel report, inspection queue, refund proposal, provider result and accounting question.
Page-specific decision aid
A channel order, customer promise, payment report, reservation, fulfilment branch, cancellation, return, refund question and close rail
The rail follows a two-line marketplace order through a payment-provider message, partial reservation, split dispatch and later cancellation. A returned line and refund request keep separate states until the provider result and finance review are attached.
- ✓A payment status is not cleared cash.
- ✓A reservation is not physical stock.
- ✓A refund request is not a completed refund.
Scope first
What Codeblix would confirm before implementation
This page is an operational blueprint. The final workflow, screens, permissions and integrations depend on your current process and agreed implementation scope.
- ✓Original channel payloads survive normalisation
- ✓Partial fulfilment keeps line-level histories
- ✓Return and refund states remain independent
- ✓Customer identity payment stock custody receipt condition refund completion tax and accounting conclusions excluded
Relevant Codeblix foundations
Review the existing product areas that support the proposed workflow.
Use the related planning tools
Run the operational calculation, save the result in the URL and share it with your team.
Map this workflow to your operation
Tell Codeblix how work moves today. We will confirm the practical scope before proposing an implementation.
Discuss your workflow