Email Tracking
See when customers open your emails. Get click notifications.
Track email opens, clicks, and replies from inside Codeblix. Send quotes, invoices, and bulk emails from the CRM.
How it works
Send emails from inside Codeblix (quotes, invoices, custom). Each email is tracked: when sent, when opened, when links are clicked. See at a glance which customers are engaging with your messages.
Real-time notifications
Get a notification when a customer opens your email or clicks a link. Perfect for timing follow-ups — call the customer while the email is still top-of-mind.
Bulk email
Send bulk emails to customer segments (all customers in a specific location, industry, or tag). Track open and click rates per campaign.
Customer history
Every email sent to a customer is logged in the customer record. Full history: what was sent, when, what was opened, what was clicked.
Internal links
See CRM module, Quotes, and Pipeline Tracking.
Why this feature matters in daily operations
Email Tracking is most useful when it removes a repeated manual step from the business. For a Mauritius company using MRA-compliant billing, every operational shortcut must still preserve tax accuracy, invoice traceability, customer records, and audit history. Codeblix keeps the feature connected to the same customer, item, user, and reporting data used elsewhere in the platform.
This means staff can work faster without creating a second source of truth. Managers get cleaner reporting, accountants get better supporting records, and owners can review what happened without searching through spreadsheets, WhatsApp messages, or separate desktop files.
Setup and usage guidance
During setup, define who can use this feature, what approval rules apply, and what information must be captured before a record is saved. For best results, test the workflow with real examples from the business: common products, typical customers, normal discounts, and the edge cases that usually cause mistakes.
How Codeblix keeps it audit-ready
Every action should support a clear audit trail. Codeblix is designed so operational features support compliance instead of bypassing it: records are structured, permissions are controlled, and reports can be reviewed when the business needs to explain a transaction or reconcile activity.
Buying and rollout advice
Before choosing software for Email Tracking, ask for a workflow demonstration using your own type of transaction, not only sample data. The test should include the normal case, a correction, a credit note or refund where relevant, a report export, and the user permissions your team will actually use. This quickly shows whether the system is ready for daily work or only looks good in a short demo.
Also check support and onboarding. For Mauritius businesses, local context matters: VAT treatment, MRA fiscalisation, offline behaviour, document wording, accountant expectations, and staff training can all affect the success of the rollout. A good implementation should make these details clear before go-live.
Why Codeblix is a strong fit
Codeblix is built around the Mauritius compliance environment and the practical needs of small and medium businesses. The platform is designed to keep invoicing, POS, inventory, accounting, reports, and customer records connected, so owners can reduce manual reconciliation and operate with cleaner data.
The best result is a system your staff can use every day without workarounds. That means clear screens, reliable records, exportable reports, controlled access, and a support team that understands the local EBS requirements.
FAQ
Can I see when customers open my emails?
Yes. Codeblix tracks email opens and clicks. See exactly when a customer opened your quote or invoice.
Can I send emails from inside Codeblix?
Yes. Send quotes, invoices, and custom emails from inside Codeblix. Each email is logged against the customer record.
Can I send bulk emails?
Yes. Send bulk emails to customer segments (e.g. all customers in a specific location or industry). Track open and click rates.